Cognivault

Delete your Cognivault account

You can delete your account and its data yourself, from inside the app. This page is public so you can read it before signing in. Deletion is permanent, it runs immediately, and it is not a deactivation — the account cannot be restored from the app. Our nightly backups can still hold a copy for up to 45 days, as explained below.

How to delete

  1. Sign in to your account.
  2. Go to Settings, then Delete account — the direct address is /app/settings/delete-account.
  3. Read the summary on that screen. It lists, by name, which of your workspaces will be deleted and which will be handed to a remaining team member.
  4. Type DELETE MY ACCOUNT and confirm. The deletion runs there and then and you are signed out.

If you cannot sign in — for example you have lost access to the email address on the account — write to info@nikah-ai.com from an address we can tie to the account and we will verify you and delete it. We answer data-rights requests within one month, as UK GDPR requires.

What is deleted

  • Your user record: email address and any account flags.
  • Your sign-in credentials, active sessions and refresh tokens, so the account cannot be signed into again.
  • Every workspace where you are the last remaining member, together with its decision briefs, brief sources, reasoning-profile sessions, answers and entries, operating-memory records and revisions, outcome reviews, and Ask threads and messages.
  • Your membership of any shared workspace, and any invitation you sent or received that has not been accepted.

Deletion happens in a single database transaction when you confirm, so there is no queue and no waiting period. We take our own nightly backups of the database, to recover from a failure; a backup taken before the deletion keeps its copy until that backup is removed, which happens within up to 45 days.

What is kept, and why

  • Workspaces that still have other members. Those records belong to the remaining team, so the workspace and its content stay and ownership passes to another member. Your email address is removed with your user record.
  • Blog posts you published stay online, with your byline removed.
  • Records of payments taken on a paid plan (invoices, payments, refunds and the Stripe customer record with your email address) are not in the Cognivault database; they stay in our Stripe account, held by Stripe as merchant of record, for six years from the end of the accounting period the record falls in, which is the retention HMRC requires of a UK limited company, because accounting and tax law requires it. This is the legal-obligation exemption in UK GDPR Article 17(3)(b).

Before you delete

  • Deleting your account does not cancel a paid subscription held by the checkout provider, and the app refuses to delete a workspace that is still on an active subscription. Cancel first — see the billing terms.
  • Copy out anything you want to keep first (or ask us for a copy of your data, which we send on request). There is no undo and support cannot restore a deleted workspace.
    Delete Your Account | Cognivault